Logo FAQs

What is your CollectiveX Network?

Your CollectiveX Network is an area where you can view all of the activity across all of your groups in one location.

How to invite a new member?

In order to invite a new member, you must either be the manager of the group, or the manager must have turned on invite privileges for all users. In the Manager or Invite section, click on the Invite Members tab. Enter in the email addresses of the people you wish to invite. You may either type them manually, or you may import them from the most popular address books.

Once you have input the invitee's information, scroll down and down and complete the email information section. By clicking submit, the email will be sent to the invitee. You may check the status of your outstanding invitations at any time by clicking on the Pending Members tab in the Manager section.

How to delete a member?

To delete a member, you must be the manager of the group to which you would like the member deleted. In the Manager section, click on the Members tab. Once you have located the member's name, which you would like to remove, click on the Remove button on the right hand side.

What is the difference between a manager and a member?

Managers and members view the information in a group exactly the same, except for the Manager tab which only managers have access to. Under the Manager tab, a manager is able to invite new members, view the status of outstanding invitations, suspend and remove members, upgrade a member to manager status, set group permissions (i.e. who has access to input information into the system), modify the group name, choose color schemes, upgrade/downgrade the account, and cancel the account.

How to add a new group?

A new group may be added to your CollectiveX Network by clicking on the Create New Group tab from within the My Settings section. By clicking the Sign Up button associated your chosen plan, you will be asked to provide the basic information on your group (type, name, and Group web address) and payment information (if applicable). Once this information is input and you click Submit, you group setup will be complete.

How to change my password?

You may change your password from the Personal Info tab within the My Settings section.

How to change my email address?

You may change, edit, or link other email address to your profile from within the My Settings tab of the My Settings section.

How do I quit a group?

If you belong to a group and whish to quit that group, click on the Personal Info tab from within the My Settings section. At the bottom of the page, click on "Quit the group". Please note, if you leave a group, you may only re-enter the group if a manager for the group re-invites you.

How do I delete a group?

To delete a group, you must be a manager of the group. Click on the Account/Billing tab from within the Manager section. Click on "cancel my account". Please note, canceling your account will immediately and permanently delete your group an all of the data in your group's account — there is NO UNDO!

What will happen to my members if I delete a group?

If you delete a group, your group members will be orphaned. If they belong to another group(s) the group you delete will disappear from their group dropdown, however their other group(s) will remain intact. If they do not belong to another group(s), their personal information will remain in their profile and they will be able to log into their profile from www.collectivex.com. There will be no group information associated with their profile until they are invited to join another group or until they create a new group.

What are my Key Connections?

CollectiveX is designed to allow you to share some of your Key Connections in a private secure environment with your fellow group members. The information you are sharing with the group members is simply your contact's job position level, the company they work for, and the strength of your relationship with that person. When sharing these connections with the group, you are in no way linking the connections into the group. If a group member wishes to find out more about your connection, they will contact you directly.

Please note, the ability to view key connections from other group members is contingent on you sharing some of your own

What RSS feed readers work best for my CollectiveX group?

For desktop application RSS readers, there are several that support CollectiveX. The recommended RSS readers Mac OS X are NewsFire and NetNewsWire. For Windows XP, Newz Crawler, FeedDemon and Omea Reader are the best readers to use. The feed requires http authentication so when you subscribe, you must enter your CollectiveX username and password to verify.

Due to security reasons, most online feed readers cannot be used to subscribe to CollectiveX group feeds. This is because most online feed readers are public and do not support our password-protected feed.